Is it worth all the trouble to give my customers multiple shipping options?
Well, that all depends on what you mean by “options.” I wouldn’t necessarily recommend offering multiple carriers but it’s okay to offer multiple speeds. In other words, choose just one company to ship with, such as UPS, FedEx or the US Postal Service. If your web site’s shopping cart automatically calculates shipping costs, you can offer multiple delivery options such as First Class or Overnight, but if you have to enter those prices manually it may not be worth … Read more »
Two customers recently complained about orders that arrived late to their destinations. One was ordered through Etsy during the holidays. It was an order for a single button, which was shipped using stamps and cost $0.60 in postage. The customer left “neutral” feedback as a result. The second was ordered through my own web site using UPS Ground. It was supposed to be a Valentine’s Day gift, but arrived the following Tuesday. That customer wanted a full refund.
Both customers, referring to quoted transit estimates on the USPS and … Read more »